Terms & Conditions

 

Payment For Courses 

 

We must receive payment with your registration. We can’t confirm your place until we receive full payment. Fees are charged in the currency specified.

 

Public & Virtual Courses

 

Substitutions

 

If you are unable to attend the course – up until the time at which the course e-materials have been distributed (approximately 1-2 weeks in advance of the course start date) you can substitute an alternate attendee from your organization at any time at no additional charge.

 

After the course e-materials have been distributed no substitutions can be made.

 

Cancellations & Transfers

 

If you would like to cancel, you must notify us in writing at registrations@banyantraining.com. If you cancel less than 15 business days before your course start date, have already paid the full fee for your course, and cancel prior to receiving the course e-materials, you may cancel but you will be charged a $250 administration fee.

 

If you give more than 15 days’ notice and have already paid the full fee for your course, you may cancel without incurring the $250 administration fee.

 

If you paid a discounted fee, or paid a fee as part of a special offer, and you cancel before the course e-materials have been distributed, you’ll receive a credit for the full amount. The credit can be applied to any purchase from Banyan Group in the next 6 months.

 

If you cancel after the course e-materials have been distributed no refunds or credits can be made. However, you may transfer attendance to another date and/or location of the same course in the next 12 months. If your original registration was for a Public course you may choose to switch to any Public, Virtual or Self-Paced options of the same course. If your original registration was for a Virtual course you may choose to switch to any other Virtual or Self-Paced options of the same course. If you choose to switch course formats – any difference in fee cannot be refunded.

 

No Shows

 

If you do not attend your Public or Virtual course and we have not been notified in advance of the course start date, we cannot provide a refund, credit, substitution or transfer.

 

Reschedules of Public & Virtual

 

Occasionally when there are a low number of attendees registered on a course and we receive late notice of cancellations or transfers we may be left with an impractical number of attendees to proceed with the course. Unfortunately there is not much we can do in those situations and we may have to cancel the course. Should that happen we realize it can be a cause of great inconvenience to you and therefore we will:

 

  • Transfer you to another date for the same course in the same format.
  • Or, issue you a credit for the full amount you paid to be applied to another purchase in the next 6 months.

 

Alternatively, if you prefer, we will issue you a full refund of all fees paid.

 

Copyright

 

Use of the course materials is granted under single user license and cannot be copied, reproduced or transmitted. These materials are granted for internal, non-commercial use only.

 


Conditions For Training Special Offers

 

These special offers apply to courses delivered in Canada and the United States only. Dates are confirmed upon signature on a first come, first served basis. All sales are final. Cannot be combined with any other offer or special promotion.

 


Self-Paced Courses

 

Enrollment Duration

 

Access to self-paced online courses is valid for limited duration – 3 or 6 months, depending on course.

 

Substitutions

 

Once the subscription has been activated no substitutions can be made.

 

Cancellations

 

Once the subscription has been activated no refunds or credits can be made.

 

Copyright

 

Use of the course materials is granted under single user license and cannot be copied, reproduced or transmitted. These materials are granted for internal, non-commercial use only.